J K AUTO SERVICE & BODY REPAIR

Although they get the job done, overall bad customer service. Left my car there Tuesday morning for a 9 Hour job, got it back Saturday! They work slowly. After i dropped my car off I had to call up there for updates after he said he’ll call when they deliver the parts the same day or next. Sometimes doesn’t answer the phone I had to go up there Friday and told the Front desk worker I tried calling I just needed an update. He then responds I have 1 mouth and 5 lines and points to the screen to tell me there still working.

Please do not waste your time or your money by coming here. It is extremely unprofessional I brought my car in for an inspection at the time of opening and was told that my car should be done around 12 in the afternoon I did not get my car back from inspection until around 4:00 PM. They then failed my inspection for things that were not even an issue that I had checked by Mechanic elsewhere, and was told that it was fine. I still went ahead and fixed the parts that they told me needed to be fixed and brought it back for re-inspection. Then, at the re-inspection, they told me of a different issue that they did not tell me about the first time I came and brought my card be inspected. They also charged me additional money to use a scanner to read my windows without first, informing me that they would be a charge for it, they offered to fix the additional issue for me and said that they would have it done that day. I left my car with them around 12 PM 1 o’clock and came back later that evening around four 5 PM and my car was still sitting there, and they had not touched it, and the mechanics had left and went home because the owner had failed to inform them that they were supposed to work on my car , then, after having the issue fixed by the Miller shop, my car later broke down, and I had to take it to a different mechanic and was told that the part that they fixed was done incorrectly. They have wasted so much of my time and money. I seriously do not recommend coming here. The owner will actually sit in his car while the shop is supposed to be open at 8 AM I got there around 7:45 waiting for someone to open the shop and no one was there. It wasn’t until his mechanics came later around 8:30 to check what I needed that I was answered. The was the owner of sitting in his car sleeping the entire time.

This place is unprofessional. They are not up to date with business practices and systems and it shows in there ability to close the loop on issues they are also disorganized . The owner has a nice personality but he is not the best administrator. Took my car there and never even got to them working on the car because of this reason. After failed attempts with communication and estimates. I had enough signs to tell me that this wasn’t the place. They will waste your time and cost you money because of their lack of attention. The mechanics seem to know their stuff but owner / admin are in la la land .

Apart from running a smooth operation, MJ is a good man. He made sure I was in and out and gave me solid advice pertaining to my car. I came to do the MD state inspection on my new car. He gave me the lowest price while others were trying to take advantage, mainly because I’m a woman 🙄. Mechanics always assume we don’t know much, in some cases that may be true but not always. In this case, thank google, I just called about 5 different shops and picked jk based on price, availability, & customer friendliness. So glad I did because he didn’t disappoint. And I saw him so pleasant with everyone that came in while I was there, customers, employees, & vendors. I got to witness all this in the space of 2 hours. Shows that his shop is always busy.

I have gotten several repairs done with numerous of cars but they continue to take forever with repairs. I continued to have jk auto do the job because I was a loyal customer. since they realized that I'm a loyal customer, they put my servicing on the back burner. Once, I had them do a simple maryland inspection and they haven't done anything in two weeks. I ended up taking it to the exxon down the street and they've completed the job in one day. The Owner at the front desk has bad customer service skills. Before I take a car to them again, I would go to a backyard mechanic. I do not recommend taking your vehicle there at all!!!